Contact
For questions about your account, games or payments, you can contact Duel Support at [email protected].
Account and payment support
When contacting support, include your username, a brief description of the issue and the exact error message. For technical issues, it also helps to provide your device and browser details.
If a deposit is missing or a withdrawal is pending, support will need the currency, network, amount and transaction ID. Never share your password, recovery links or wallet seed phrase.
General enquiries
For general enquiries about Duel, contact [email protected].
Operator: Immortal Snail LLC, registration number L22982.
Registered address: Arthur L. Evelyn Building, Suite 5, Main Street, Charlestown, Nevis, West Indies.
Time-outs and self-exclusion
You can request a time-out or self-exclusion from support at [email protected]. A time-out lasts seven days, while self-exclusion lasts at least six months. Specify which option you want when submitting your request.